Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | M | L | H | M | S | V | R | N | L | D | I | O | K | E |
| L | N | B | R | V | F | I | Y | H | X | A | A | A | N | W |
| Y | G | E | K | M | M | J | H | E | W | Y | L | O | F | T |
| M | N | H | I | W | X | V | T | Y | G | Q | I | V | Z | Q |
| E | Y | E | N | T | F | M | A | I | B | T | E | W | J | C |
| C | W | T | T | O | A | Y | P | W | O | L | V | E | D | J |
| I | I | V | C | S | I | P | M | M | I | B | N | N | P | G |
| N | B | O | L | A | I | T | E | M | I | N | N | O | U | V |
| A | E | Z | R | A | T | L | S | B | Q | Y | E | I | V | R |
| P | J | Q | C | H | O | N | T | E | A | T | B | T | C | D |
| T | N | B | W | R | E | Q | O | G | U | U | G | U | Y | J |
| N | N | F | T | H | H | A | Y | C | P | Q | V | L | S | F |
| O | B | N | O | L | Q | A | J | Q | E | B | K | O | K | I |
| D | O | N | T | A | S | S | U | M | E | Y | G | S | X | D |
| C | J | P | I | H | S | R | E | N | W | O | E | K | A | T |
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