Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | H | T | C | T | J | Q | X | K | I | F | S | Z | Q | T |
| D | O | N | T | A | S | S | U | M | E | H | N | B | N | D |
| N | O | N | O | E | H | E | O | Y | H | E | H | E | H | Y |
| Q | V | N | T | J | I | E | E | L | T | Q | I | Z | Q | T |
| S | C | C | T | R | B | C | F | S | U | T | R | Z | I | G |
| G | E | O | Y | P | O | A | I | Y | A | T | U | S | E | S |
| E | V | J | H | N | A | L | D | P | O | G | I | H | O | N |
| B | P | I | T | L | S | N | E | B | Y | M | Y | O | V | T |
| E | B | A | A | L | E | B | I | M | K | X | A | G | N | P |
| H | C | E | P | T | K | Z | F | C | O | G | A | K | B | A |
| T | Y | R | M | O | H | B | I | T | W | T | L | O | D | V |
| T | A | K | E | O | W | N | E | R | S | H | I | P | Z | H |
| S | M | I | L | E | U | L | D | Z | L | Z | N | O | M | V |
| E | N | H | X | E | M | U | E | C | T | F | O | W | N | O |
| V | V | X | A | S | K | Q | U | E | S | T | I | O | N | L |
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