Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | V | U | H | O | S | R | S | B | I | M | O | Y | N | C |
| J | Y | Q | T | E | E | M | U | S | S | A | T | N | O | D |
| X | D | H | D | L | T | H | G | Z | H | H | U | N | D | P |
| F | D | G | T | E | E | C | P | D | S | X | T | S | O | I |
| C | C | Y | O | A | G | U | A | Z | K | R | X | O | Z | H |
| K | K | U | R | N | P | J | C | T | O | E | L | I | M | S |
| Z | Q | X | I | N | J | M | O | L | N | W | I | P | Z | R |
| T | N | E | I | T | A | P | E | B | I | O | G | V | H | E |
| U | L | M | J | I | E | M | G | G | C | S | C | W | A | N |
| F | M | V | Z | G | O | F | Q | H | C | Z | T | E | C | W |
| G | J | R | S | T | Y | Y | P | F | I | C | T | E | Y | O |
| T | D | E | I | A | N | G | E | I | G | O | I | M | N | E |
| D | Q | O | J | S | O | L | U | T | I | O | N | G | D | K |
| L | N | G | M | N | O | I | T | S | E | U | Q | K | S | A |
| R | P | V | D | O | N | T | P | A | N | I | C | F | T | T |
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