Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Z | U | N | S | Q | D | T | T | Y | D | M | K | Z | A |
| L | N | Q | A | U | W | A | N | Y | E | R | H | V | E | R |
| L | E | O | V | R | O | W | E | A | M | O | S | G | E | V |
| S | W | X | I | O | L | I | I | N | U | W | W | L | Q | P |
| O | P | N | G | T | P | X | T | E | S | Y | R | N | I | C |
| L | T | H | O | X | O | G | A | T | S | M | I | L | E | E |
| U | J | C | J | I | O | M | P | S | A | B | P | H | V | C |
| T | M | E | A | O | T | V | E | I | T | T | T | T | J | E |
| I | C | S | E | T | E | S | B | L | N | W | I | Z | Z | F |
| O | D | P | Q | X | N | B | E | M | O | Z | Z | U | C | H |
| N | R | V | S | P | K | O | I | U | D | R | B | S | X | N |
| S | S | B | S | H | I | Q | C | X | Q | Q | T | N | P | T |
| B | P | Y | H | T | A | P | M | E | C | K | P | N | X | I |
| D | O | N | T | P | A | N | I | C | Y | R | S | B | O | H |
| W | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
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