Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | E | P | W | N | U | I | Q | Z | M | T | X | J | D | S |
| M | S | L | F | P | P | D | Y | K | A | J | K | H | N | T |
| M | P | N | I | P | I | G | H | V | O | M | B | O | C | F |
| Q | Z | O | P | M | H | N | T | C | D | Z | I | A | N | G |
| V | I | I | Z | N | S | E | A | A | U | T | T | O | I | N |
| Z | E | T | B | V | R | T | P | A | O | N | I | E | I | B |
| C | M | U | Z | E | E | S | M | M | O | T | B | I | W | E |
| A | U | L | B | I | N | I | E | C | S | N | K | V | B | P |
| R | S | O | G | M | W | L | E | E | O | W | L | P | T | A |
| S | S | S | R | G | O | Y | U | S | S | U | U | Z | J | T |
| J | A | J | M | R | E | Q | U | V | H | B | F | R | N | I |
| D | T | F | T | V | K | B | E | L | K | K | S | S | B | E |
| V | N | N | D | S | A | T | H | R | Z | T | Y | G | T | N |
| E | O | N | A | V | T | O | X | F | K | I | S | F | B | T |
| C | D | O | N | T | P | A | N | I | C | Z | W | E | B | X |
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