Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | C | H | R | Z | T | Y | E | F | V | M | G | L | N | E |
| C | N | A | K | J | H | I | J | O | J | F | T | T | S | B |
| I | N | O | I | T | S | E | U | Q | K | S | A | B | I | U |
| L | S | W | I | Q | O | T | L | I | C | K | U | D | N | W |
| O | O | Q | B | T | T | P | A | S | E | K | R | E | I | K |
| V | L | I | W | F | O | N | Z | O | H | L | T | O | E | M |
| C | U | U | E | P | M | M | W | B | J | S | P | Y | M | P |
| U | T | S | L | O | X | N | E | W | I | B | E | O | U | P |
| J | I | L | I | B | E | P | M | L | B | C | F | M | S | T |
| J | O | H | M | R | A | K | P | S | O | O | C | W | S | W |
| Z | N | Z | S | T | V | Q | A | N | P | R | F | M | A | F |
| F | K | H | I | U | J | D | T | I | O | U | T | J | T | K |
| X | I | E | H | K | H | A | H | S | H | Q | I | N | N | I |
| P | N | Z | N | U | C | S | Y | D | N | Y | I | X | O | P |
| T | A | I | I | T | C | I | N | A | P | T | N | O | D | C |
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