Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | I | X | F | U | U | N | O | I | T | U | L | O | S | Q |
| P | D | N | D | Q | K | O | Q | Y | T | Z | O | W | N | J |
| I | C | Y | G | N | G | Q | Z | C | N | N | G | O | Y | B |
| H | K | H | S | M | U | F | A | C | O | V | I | L | N | H |
| S | J | T | R | D | Q | T | N | I | V | T | U | P | T | O |
| R | D | A | Q | A | N | Q | T | E | O | Q | G | A | H | Y |
| E | T | P | D | O | A | S | B | M | N | S | W | M | J | E |
| N | A | M | C | Y | E | B | E | P | A | T | I | E | N | T |
| W | Z | E | L | U | Q | L | I | S | T | E | N | I | A | F |
| O | Y | Y | Q | D | O | N | T | A | S | S | U | M | E | H |
| E | G | K | G | R | I | I | M | Y | C | M | S | E | S | E |
| K | S | T | T | P | M | T | M | K | O | K | I | H | M | A |
| A | K | N | Y | G | X | A | L | W | L | V | D | L | O | T |
| T | O | G | C | M | G | A | S | J | L | S | I | I | E | J |
| C | E | W | R | D | O | N | T | P | A | N | I | C | J | Z |
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