Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Y | M | I | D | T | W | T | C | I | O | N | L | R | A |
| P | N | Z | Q | L | V | Z | K | G | F | N | I | D | N | S |
| G | I | E | L | I | S | T | E | N | V | U | L | O | M | K |
| E | N | H | I | K | I | X | T | B | V | G | I | I | N | Q |
| T | D | O | S | T | M | M | V | R | D | T | L | J | X | U |
| U | C | P | I | R | A | Y | X | C | O | E | P | O | A | E |
| I | Q | A | E | T | E | P | I | M | O | G | G | A | D | S |
| X | R | A | T | Z | U | N | E | M | P | A | T | H | Y | T |
| K | E | J | T | N | A | L | W | B | F | S | C | Z | S | I |
| F | Z | Z | D | P | O | Q | O | O | T | P | L | P | G | O |
| Y | F | U | T | R | U | C | R | S | E | O | E | A | E | N |
| P | Z | N | T | U | Q | K | E | X | I | K | C | L | Q | Z |
| S | O | N | J | C | M | Q | E | Y | O | M | A | P | I | V |
| D | O | N | T | A | S | S | U | M | E | H | Z | T | M | N |
| C | J | E | W | T | B | T | N | F | A | Q | M | L | C | W |
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