Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | K | N | B | X | T |
| S | O | I | E | C | U | N | Y | Y | H | Z | Y | M | N | A |
| R | N | N | M | G | S | E | H | Y | K | P | J | E | S | K |
| O | T | K | T | I | E | T | T | Q | N | I | I | K | F | E |
| X | A | Y | O | R | J | S | A | B | I | T | Q | N | Y | O |
| L | S | B | Q | N | O | I | P | Y | A | U | C | E | J | W |
| Z | S | O | E | B | R | L | M | P | E | E | C | R | L | N |
| O | U | N | L | B | M | F | E | S | A | O | Y | X | K | E |
| H | M | X | N | U | B | B | T | M | N | C | X | J | J | R |
| I | E | T | M | S | T | I | E | T | O | D | Z | S | V | S |
| M | W | C | X | B | O | I | A | T | C | T | X | R | M | H |
| V | Y | T | Z | N | C | C | O | T | P | P | I | I | O | I |
| U | E | I | L | O | T | I | E | N | D | N | L | O | C | P |
| K | S | V | J | K | P | T | D | T | A | E | F | O | N | H |
| Z | G | H | H | K | N | J | P | I | L | N | C | M | Z | Z |
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