Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | W | M | Q | W |
| B | O | C | S | J | V | V | Y | A | C | L | F | A | L | K |
| D | N | N | I | G | A | M | H | A | J | W | C | W | T | W |
| V | T | D | T | I | T | H | T | I | R | G | E | A | J | Z |
| B | A | X | N | R | B | N | A | M | Z | E | K | S | Q | D |
| N | S | C | D | U | O | I | P | G | T | E | U | K | F | C |
| O | S | O | Z | C | I | L | M | B | O | L | T | Q | H | Q |
| I | U | J | E | R | I | M | E | W | K | L | I | U | G | O |
| T | M | Y | C | S | N | P | N | M | K | A | U | E | X | Q |
| U | E | J | T | H | A | E | T | H | O | D | C | S | O | W |
| L | S | E | S | T | R | G | E | J | A | T | E | T | M | S |
| O | N | W | I | S | M | I | L | E | C | V | I | I | J | B |
| S | S | E | H | C | S | Q | Y | U | Y | C | E | O | A | F |
| L | N | I | V | S | K | X | J | Y | E | Y | A | N | N | U |
| T | P | I | F | L | L | Y | G | J | S | U | V | P | Z | L |
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