Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | B | K | H | E | O | N | T | L | N | X | U | G | U | A |
| M | N | R | J | O | S | O | N | P | H | A | N | Q | D | N |
| T | Y | O | G | M | L | G | E | E | E | G | O | G | L | F |
| R | A | K | I | W | Y | K | I | N | M | X | I | N | H | N |
| J | S | K | P | T | S | H | T | E | P | A | T | N | W | N |
| Z | K | T | E | D | O | E | A | T | A | N | U | M | E | G |
| H | Q | M | Y | O | Y | M | P | S | T | H | L | X | M | Q |
| X | U | F | E | N | W | C | E | I | H | U | O | G | U | Z |
| K | E | B | C | T | A | N | B | L | Y | G | S | D | S | F |
| A | S | N | O | P | H | N | E | A | O | D | V | O | S | M |
| M | T | Z | N | A | S | L | I | R | Q | R | J | W | A | Y |
| W | I | N | T | N | E | L | I | M | S | M | T | F | T | A |
| X | O | C | A | I | U | B | H | H | J | H | K | N | N | O |
| O | N | V | C | C | H | I | R | Q | R | A | I | V | O | R |
| H | F | R | T | M | R | J | F | L | T | N | P | P | D | C |
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