Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | L | N | H | P | T | W | T | M | B | S | Z | M | L | R |
| J | N | B | O | S | E | D | N | O | S | B | O | I | Y | W |
| B | T | O | Y | B | U | N | E | R | G | F | O | H | C | G |
| E | A | N | I | E | U | V | I | O | A | X | T | B | N | M |
| U | K | S | Z | T | V | P | T | K | H | A | S | E | C | W |
| T | E | H | K | R | O | Q | A | D | P | Y | T | B | E | A |
| T | O | Y | T | Q | W | M | P | M | F | S | U | Q | M | P |
| A | W | N | E | L | U | A | E | E | I | F | F | Z | U | U |
| Z | N | O | N | C | Y | E | B | L | E | L | I | M | S | R |
| E | E | I | V | F | O | T | S | H | O | I | K | C | S | R |
| B | R | T | O | K | J | N | O | T | H | R | I | G | A | Z |
| Z | S | U | U | H | Y | S | T | O | I | X | T | B | T | Q |
| B | H | L | L | P | V | J | D | A | T | O | F | N | N | G |
| N | I | O | Z | Q | S | M | U | K | C | Z | N | W | O | P |
| R | P | S | I | I | C | I | N | A | P | T | N | O | D | C |
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