Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | R | B | I | M | Q | C | H | A | Y | I | V | A | W | A |
| N | K | S | W | P | V | T | Y | U | T | S | H | G | N | N |
| M | T | Y | O | Y | H | F | H | Z | D | L | Q | O | O | S |
| I | N | F | E | F | S | B | T | F | R | E | I | I | T | Y |
| V | G | E | N | R | G | K | A | X | K | T | T | V | F | P |
| C | P | T | T | O | I | R | P | P | O | U | S | E | O | P |
| I | V | I | C | S | I | B | M | M | L | D | I | Q | C | N |
| N | M | G | H | A | I | T | E | O | Y | Y | J | E | J | C |
| A | N | F | J | B | T | L | S | P | K | S | T | B | R | M |
| P | W | E | O | Q | O | N | Y | E | A | Y | E | V | B | H |
| T | B | O | L | R | E | P | O | E | U | T | K | U | I | W |
| N | U | J | T | I | C | A | X | C | U | Q | I | B | C | J |
| O | H | N | K | V | M | T | H | K | E | X | K | E | K | Q |
| D | O | N | T | A | S | S | U | M | E | Y | O | S | N | K |
| C | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
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