Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | V | Q | T | M |
| N | O | V | N | O | I | T | S | E | U | Q | K | S | A | T |
| R | N | N | B | S | F | K | M | G | V | Z | U | D | K | N |
| S | T | Q | T | T | C | A | T | N | O | C | E | Y | E | O |
| L | A | I | J | R | O | P | Y | E | M | N | M | V | O | R |
| M | S | H | M | A | O | D | L | K | Y | J | P | C | W | M |
| W | S | R | N | X | S | L | B | H | J | W | A | Z | N | T |
| E | U | V | C | Y | I | C | E | O | X | R | T | X | E | K |
| N | M | K | Q | S | T | L | P | M | U | X | H | J | R | T |
| D | E | H | T | C | E | R | A | K | O | I | Y | T | S | W |
| S | E | E | R | J | Y | H | T | V | G | T | X | M | H | L |
| R | N | S | O | L | U | T | I | O | N | X | I | C | I | Q |
| G | G | K | C | B | U | I | E | G | U | L | V | O | P | N |
| I | P | U | A | V | V | H | N | J | E | B | A | H | N | Y |
| Q | Q | H | L | Q | H | T | T | Y | G | C | T | W | Q | H |
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