Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | K | T | N | B | T | R | A | H | T | N | P | R | X | P |
| E | Y | I | U | U | G | C | B | A | D | U | X | O | N | I |
| G | T | H | J | T | X | T | A | N | U | Q | L | O | D | H |
| E | E | A | T | V | T | F | V | T | M | Z | I | B | N | S |
| D | N | Y | N | A | N | M | R | J | N | T | A | E | H | R |
| B | Q | O | E | L | P | Y | O | K | O | O | L | F | R | E |
| D | N | W | I | Z | F | M | U | M | C | I | C | N | G | N |
| T | N | E | I | T | A | P | E | B | M | L | G | E | N | W |
| X | V | E | L | G | U | L | I | S | T | E | N | B | Y | O |
| E | X | E | P | Z | O | L | D | J | N | C | V | U | G | E |
| C | G | W | L | R | K | Z | O | L | E | A | H | T | U | K |
| L | F | V | T | N | O | I | T | S | E | U | Q | K | S | A |
| T | P | N | Z | D | O | N | T | P | A | N | I | C | B | T |
| D | O | N | T | A | S | S | U | M | E | N | P | U | D | S |
| C | B | J | I | J | I | Z | X | H | J | A | P | F | K | R |
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