Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | K | E | O | W | N | E | R | S | H | I | P | I | T |
| W | N | S | U | Y | P | F | B | G | A | Y | A | H | N | M |
| R | O | O | K | U | E | M | P | A | T | H | Y | E | H | C |
| D | D | L | I | Q | Q | C | I | N | V | G | I | X | N | F |
| A | S | U | L | T | U | Y | O | Z | E | T | N | E | U | S |
| L | W | T | P | W | O | E | Z | N | A | L | T | Z | E | U |
| T | G | I | D | B | C | M | S | P | T | S | I | F | M | J |
| K | E | O | B | R | Y | I | E | T | I | A | V | M | U | E |
| E | W | N | V | C | O | B | N | L | I | G | C | S | S | V |
| T | R | M | E | I | M | E | A | A | O | O | T | T | S | J |
| Z | K | H | P | V | N | B | K | Z | P | R | N | J | A | C |
| L | V | H | P | L | Q | D | S | F | U | T | T | J | T | Z |
| H | T | C | K | K | E | Y | C | Z | G | F | N | N | N | F |
| N | J | A | B | Q | M | S | K | G | V | X | K | O | O | A |
| T | V | Y | T | Y | W | O | V | T | Q | C | Y | K | D | C |
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