Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | J | G |
| G | N | D | A | Z | Z | S | U | Y | A | L | S | T | D | I |
| X | Q | O | S | E | B | F | E | U | L | M | K | S | Z | R |
| N | C | S | I | H | L | C | M | N | T | B | Q | Z | A | J |
| A | Z | W | E | T | O | I | N | E | A | M | U | F | Y | F |
| H | X | J | E | N | O | W | M | T | C | O | E | J | E | S |
| D | J | P | T | X | R | M | B | S | K | N | S | F | M | U |
| O | O | A | B | L | U | U | E | I | F | O | T | P | U | U |
| N | C | B | E | Q | C | M | P | L | L | D | I | M | S | O |
| T | L | M | M | C | P | Q | A | U | O | D | O | O | S | Y |
| P | I | Y | I | A | R | H | T | V | Q | R | N | Q | A | F |
| A | M | X | T | U | G | I | I | Z | X | D | T | M | T | D |
| N | T | H | X | V | O | C | E | Z | B | D | T | N | N | T |
| I | Y | V | T | N | C | J | N | K | Q | W | V | L | O | P |
| C | F | P | B | Z | O | U | T | B | F | J | I | Z | D | C |
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