Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | K | G | U | X | G | B | X | L | P | I | E | D | N |
| D | O | N | T | A | S | S | U | M | E | O | X | N | L | P |
| F | J | N | X | N | C | I | N | A | P | T | N | O | D | I |
| G | I | K | T | R | O | Q | S | D | O | G | M | C | J | H |
| V | V | L | R | R | P | I | N | O | I | T | U | L | O | S |
| B | V | V | U | E | O | N | T | V | E | J | K | C | U | R |
| P | N | E | T | S | I | L | B | S | G | N | K | D | J | E |
| T | C | A | T | N | O | C | E | Y | E | W | U | Y | T | N |
| H | Z | Y | C | H | Y | M | P | M | A | U | H | B | P | W |
| O | E | R | V | W | P | L | A | X | O | U | Q | P | Q | O |
| I | Z | Z | D | A | S | L | T | V | X | T | M | K | U | E |
| M | K | R | T | X | Y | X | I | S | E | L | I | M | S | K |
| V | I | H | T | O | Z | P | E | N | I | H | T | O | L | A |
| X | Y | A | N | X | M | P | N | I | U | I | W | W | N | T |
| R | C | C | S | N | E | U | T | K | V | M | F | Q | I | O |
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