Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | G | K | M | R | K | R | T | G | W | I | K | S | L | M |
| G | N | U | R | A | T | C | N | U | J | R | N | O | C | E |
| U | T | O | K | G | O | S | E | N | N | O | J | L | K | A |
| I | A | R | I | C | V | F | I | N | S | N | B | U | U | D |
| Z | K | S | F | T | O | J | T | E | P | C | H | T | O | W |
| E | E | P | K | K | O | B | A | T | E | P | C | I | E | Y |
| I | O | Y | C | Q | H | M | P | S | Z | L | V | O | M | D |
| N | W | Y | E | G | U | E | E | I | L | D | I | N | U | N |
| O | N | Y | M | C | J | E | B | L | O | L | S | M | S | A |
| Y | E | P | P | N | O | L | S | B | O | A | Y | U | S | V |
| G | R | V | A | A | T | N | Q | T | J | R | W | A | A | O |
| H | S | T | T | R | K | C | T | D | I | N | T | P | T | A |
| X | H | M | H | K | C | B | J | A | Q | O | D | N | N | F |
| B | I | U | Y | B | L | J | E | L | C | O | N | G | O | B |
| J | P | Q | M | Q | C | I | N | A | P | T | N | O | D | C |
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