Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | P | K | W | C | G | R | T | D | Q | T | M | C | D | C |
| M | T | A | N | A | K | V | A | O | T | T | X | O | O | P |
| B | C | S | R | H | V | O | K | C | U | H | N | N | N | Z |
| Z | A | K | S | O | S | Q | E | N | K | T | T | X | T | R |
| L | T | Q | S | F | Z | P | O | C | P | R | E | N | A | A |
| I | N | U | E | E | I | B | W | A | O | H | M | O | S | N |
| S | O | E | X | L | H | B | N | L | H | F | P | I | S | W |
| T | C | S | G | B | I | I | E | Y | P | F | A | T | U | M |
| E | E | T | E | X | C | M | R | P | U | L | T | U | M | O |
| N | Y | I | D | F | O | I | S | O | A | Q | H | L | E | J |
| R | E | O | X | T | U | U | H | Q | M | T | Y | O | S | R |
| R | H | N | I | G | D | E | I | A | M | Y | I | S | T | U |
| K | M | O | Q | Y | C | J | P | E | N | X | M | E | P | Z |
| P | N | J | A | E | S | X | H | X | D | W | S | S | N | C |
| R | T | O | B | H | K | U | W | I | V | B | X | H | N | T |
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