Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | K | E | O | T | Y | E | F | Z | X | L | R | Q | Y | J |
| O | N | K | Y | R | H | F | J | P | K | F | I | O | W | Q |
| B | P | O | A | S | K | Q | U | E | S | T | I | O | N | Q |
| I | D | P | I | H | S | R | E | N | W | O | E | K | A | T |
| D | K | Q | K | T | S | M | K | R | U | V | A | W | R | K |
| W | Y | B | O | X | O | L | I | N | Y | I | G | S | E | Q |
| W | Q | K | Z | Y | B | M | V | L | Y | R | Q | Y | M | F |
| T | N | E | I | T | A | P | E | B | E | N | E | I | U | W |
| M | M | S | G | V | N | M | D | L | O | C | R | T | S | H |
| I | V | I | O | B | P | K | I | I | O | U | I | P | S | G |
| J | B | I | P | A | D | S | T | N | W | R | D | A | A | B |
| F | Q | Z | T | R | T | U | T | K | J | M | T | U | T | D |
| L | P | H | C | E | L | A | H | F | F | V | H | N | N | U |
| V | Y | G | N | O | C | L | V | C | L | Z | W | U | O | N |
| W | W | J | S | T | C | I | N | A | P | T | N | O | D | C |
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