Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | K | X | H | W | F | K | O | G | T | Y | Q | Y | Y | E |
| D | O | N | T | A | S | S | U | M | E | M | T | B | G | V |
| V | I | N | S | M | I | L | E | C | V | J | S | F | K | T |
| O | S | K | T | N | O | I | T | S | E | U | Q | K | S | A |
| W | V | S | Z | R | B | L | O | O | N | F | R | F | Q | K |
| V | K | H | V | F | O | L | I | S | T | E | N | V | J | E |
| K | H | R | R | I | U | L | G | Q | B | D | D | L | Y | O |
| T | N | E | I | T | A | P | E | B | W | O | T | E | I | W |
| E | Q | L | I | C | U | M | E | M | N | X | C | V | W | N |
| Q | G | O | F | G | P | G | Y | T | O | O | M | B | Z | E |
| A | N | F | W | A | B | E | P | M | N | T | L | R | X | R |
| D | H | W | T | N | G | A | I | T | I | D | I | P | Z | S |
| V | W | H | D | M | N | U | A | R | N | I | I | O | C | H |
| T | Y | B | H | I | W | C | E | F | O | H | I | E | N | I |
| E | G | P | C | B | T | P | R | X | H | T | H | Q | V | P |
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