Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | G | Z | V | E | R | Y | U | V | C | H | D | K | M | Y |
| P | Z | T | L | W | H | G | H | H | T | C | V | X | N | O |
| I | E | I | C | T | E | L | U | C | C | N | O | O | D | R |
| H | M | L | A | K | E | K | A | I | O | V | I | N | X | V |
| S | F | P | M | N | O | T | N | I | S | T | U | B | X | X |
| R | M | U | W | P | N | A | T | U | O | X | U | U | L | S |
| E | N | S | W | O | P | S | Z | M | X | R | H | O | T | M |
| N | L | R | C | T | E | B | E | P | A | T | I | E | N | T |
| W | Q | E | N | U | P | L | I | S | T | E | N | P | C | J |
| O | Y | O | Q | D | O | N | T | A | S | S | U | M | E | W |
| E | D | K | W | R | X | V | W | P | W | Z | X | M | H | S |
| K | S | K | T | B | T | C | W | R | M | G | M | T | U | G |
| A | X | N | J | F | K | S | O | L | U | T | I | O | N | M |
| T | O | F | M | T | M | F | L | N | J | O | B | Z | T | H |
| C | H | M | S | E | M | N | M | M | W | A | V | O | C | T |
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