Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | W | I | X | W | E | G | T | Z | P | O | E | E | D | C |
| R | Y | A | S | N | A | S | N | D | A | A | Y | D | O | A |
| N | J | H | U | S | O | D | E | U | N | G | U | N | N | M |
| C | V | H | T | H | S | I | I | E | A | O | T | B | T | O |
| M | D | C | P | A | T | X | T | D | U | R | N | P | A | D |
| T | B | S | V | T | P | E | A | U | O | K | O | Y | S | O |
| Y | C | F | A | X | Z | M | P | L | L | M | I | R | S | N |
| Q | R | A | L | U | O | Y | E | I | S | O | T | S | U | T |
| Y | U | R | T | S | F | M | B | S | Q | T | S | I | M | P |
| J | P | M | L | N | O | G | M | T | T | Z | E | N | E | A |
| B | K | C | F | T | O | I | H | E | M | E | U | Y | N | N |
| J | Q | G | I | N | L | C | V | N | I | R | Q | L | Q | I |
| V | P | O | X | E | D | D | E | J | Z | Y | K | E | S | C |
| X | N | Z | U | Z | B | F | I | Y | M | F | S | W | O | I |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | G |
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