Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | K | O | P | V | N | P | T | F | F | Z | Q | I | Z | N |
| I | N | D | Z | W | R | X | N | H | L | H | Y | Y | Y | O |
| B | N | O | P | Y | D | O | E | B | S | C | N | H | B | F |
| S | N | U | I | S | P | E | I | B | L | I | T | V | N | X |
| T | J | O | R | T | Y | W | T | K | Q | A | N | E | O | T |
| G | C | S | I | K | O | G | A | G | P | M | T | N | E | X |
| X | B | A | F | T | J | M | P | M | D | S | O | T | M | V |
| B | O | X | T | K | S | L | E | Y | I | I | O | O | U | F |
| F | L | J | R | N | T | E | B | L | T | N | J | S | S | K |
| K | D | W | E | E | O | L | U | U | O | K | J | T | S | B |
| Q | M | P | L | E | I | C | L | Q | N | R | P | C | A | S |
| O | J | I | I | X | U | O | E | L | K | L | T | T | T | G |
| S | C | I | M | E | S | P | H | Y | I | S | Z | N | N | U |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | U |
| M | V | V | H | S | C | I | N | A | P | T | N | O | D | C |
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