Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | E | C | I | N | A | P | T | N | O | D | C | C | S |
| P | O | A | S | K | Q | U | E | S | T | I | O | N | T | Y |
| F | Z | N | K | T | O | K | F | I | Z | M | N | T | H | C |
| Q | T | E | T | E | N | X | B | S | Q | X | T | T | I | T |
| I | Z | N | E | R | O | E | A | A | W | D | A | N | Y | Q |
| R | T | V | N | M | O | W | I | Q | R | P | S | C | K | E |
| J | C | P | B | N | D | L | N | T | M | T | S | I | L | K |
| K | A | R | N | T | C | I | E | E | A | S | U | I | X | A |
| W | T | L | H | S | I | S | L | M | R | P | M | K | W | G |
| J | N | Y | N | O | I | T | U | L | O | S | E | L | Z | Z |
| M | O | D | T | Y | V | E | N | W | U | T | H | B | L | F |
| B | C | B | D | F | Q | N | P | Z | E | P | I | I | V | A |
| V | E | E | F | W | C | Y | V | A | U | B | B | O | P | Q |
| B | Y | W | A | O | Z | U | I | I | C | F | X | J | N | F |
| S | E | G | E | C | Y | R | V | F | N | X | D | W | X | E |
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