Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | L | S | D | Y | N | J | F | Z | Z | C | S | Q | T |
| T | C | C | S | U | X | Y | E | T | Q | T | V | K | N | A |
| N | R | F | Q | G | E | N | O | I | T | U | L | O | S | K |
| H | U | C | Y | Y | X | N | M | B | W | B | I | K | W | E |
| I | U | S | V | I | K | B | D | K | Y | T | Q | V | Y | O |
| I | E | K | U | X | Q | F | N | Q | O | U | N | E | A | W |
| H | M | J | V | T | D | B | F | M | E | F | C | K | M | N |
| N | U | I | E | F | W | C | E | S | N | O | J | N | S | E |
| Q | S | A | P | O | Y | L | T | P | N | C | R | Q | M | R |
| O | S | Z | W | C | O | I | I | T | A | O | Z | P | T | S |
| G | A | Z | K | R | O | G | A | S | P | T | A | E | M | H |
| L | T | J | T | N | Z | C | V | F | T | T | I | I | S | I |
| G | N | N | S | U | T | Y | D | K | H | E | L | E | E | P |
| Z | O | N | W | O | S | E | F | Y | L | E | N | C | N | P |
| C | D | O | N | T | P | A | N | I | C | Q | K | U | W | T |
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