Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | R | M | G | A | R | R | T | A | N | T | H | O | Q | V |
| T | Y | J | U | F | B | S | N | E | K | X | E | T | N | L |
| R | L | H | J | L | V | R | E | Y | R | W | L | O | B | P |
| N | N | B | T | D | Q | U | I | F | G | V | I | X | I | Z |
| I | O | E | B | A | O | O | T | S | T | T | M | H | W | W |
| N | E | I | T | J | P | H | A | L | O | J | S | W | A | S |
| K | M | I | T | S | V | M | P | M | D | R | K | Y | T | A |
| I | U | G | Z | U | I | G | E | O | E | S | H | K | J | V |
| S | S | V | V | V | L | L | B | N | K | I | Q | M | X | Y |
| P | S | M | N | W | O | O | W | S | F | I | J | P | M | U |
| M | A | W | P | R | J | O | S | S | Z | H | Y | T | P | E |
| F | T | C | T | J | E | Y | E | C | O | N | T | A | C | T |
| Q | N | N | U | K | D | O | N | T | P | A | N | I | C | E |
| T | O | F | A | S | K | Q | U | E | S | T | I | O | N | G |
| C | D | T | V | C | I | X | Y | U | D | S | K | H | W | N |
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