Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | V | R | A | Z | C | B | T | R | H | B | V | P | D | C |
| N | C | O | S | V | P | T | N | N | Y | X | Z | J | O | E |
| W | H | M | K | K | I | K | E | E | E | J | Q | N | N | V |
| A | P | B | Q | U | H | U | I | T | F | L | T | T | T | D |
| B | G | P | U | V | S | R | T | S | Y | R | I | V | A | X |
| B | J | V | E | O | R | D | A | I | O | H | J | M | S | Y |
| D | G | X | S | B | E | F | P | L | A | J | P | M | S | F |
| O | B | N | T | J | N | F | E | L | J | X | B | U | U | V |
| N | D | A | I | U | W | M | B | S | W | U | N | R | M | H |
| T | R | K | O | V | O | G | Y | H | T | A | P | M | E | I |
| P | R | S | N | T | E | Y | E | C | O | N | T | A | C | T |
| A | J | A | I | W | K | L | B | B | K | G | V | Y | B | X |
| N | Y | O | C | P | A | L | G | U | H | H | V | D | M | I |
| I | N | I | V | W | T | N | O | I | T | U | L | O | S | F |
| C | M | U | S | X | T | D | M | C | R | W | T | G | J | K |
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