Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | T | A | K | E | O | W | N | E | R | S | H | I | P | N |
| D | H | S | Z | Y | A | J | Y | O | H | O | Y | L | N | J |
| W | T | K | X | E | K | X | H | J | N | L | D | O | M | Y |
| Z | A | Q | I | C | Y | C | T | S | E | U | I | U | M | I |
| X | W | U | W | O | K | I | A | Z | A | T | W | O | K | E |
| C | Y | E | P | N | F | X | P | G | O | I | G | S | P | M |
| I | I | S | V | T | R | B | M | M | Q | O | E | R | L | M |
| N | A | T | K | A | L | F | E | K | X | N | D | H | G | S |
| A | I | I | P | C | O | L | J | P | S | B | H | V | M | D |
| P | E | O | Y | T | O | Y | I | K | A | E | A | R | W | E |
| T | Q | N | G | R | L | V | W | S | L | T | Q | B | Y | A |
| N | F | Z | T | I | N | B | Y | I | T | P | I | Y | D | L |
| O | S | N | G | M | V | X | M | G | D | E | S | E | J | B |
| D | O | N | T | A | S | S | U | M | E | R | N | V | N | V |
| C | K | X | D | J | G | Z | D | Q | X | A | Z | J | O | T |
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