Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | J | Y | A | Z | R | T | O | D | Q | A | P | C | Y |
| J | O | O | P | E | F | X | A | F | I | J | S | L | T | H |
| Z | N | N | N | R | O | Q | K | E | K | N | K | I | J | T |
| Y | T | A | T | T | Q | U | E | Z | G | O | Q | S | X | A |
| G | A | B | P | R | P | P | O | Q | T | I | U | T | Y | P |
| J | S | U | E | W | O | A | W | G | W | T | E | E | P | M |
| W | S | B | Y | L | G | L | N | N | B | U | S | N | A | E |
| X | U | X | E | H | I | R | E | I | H | L | T | C | Y | Z |
| C | M | C | C | P | K | M | R | M | C | O | I | B | J | W |
| K | E | A | O | H | A | T | S | P | O | S | O | T | F | W |
| Q | L | V | N | F | D | T | H | D | W | T | N | W | V | D |
| V | S | Z | T | Y | C | I | I | P | G | M | I | O | F | X |
| N | C | R | A | E | N | E | P | E | B | C | Z | O | G | R |
| C | V | K | C | V | A | M | T | Q | N | G | A | F | N | M |
| V | Z | R | T | L | G | U | Z | W | I | T | X | V | F | Y |
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