Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | J | K | E | T | C | I | N | A | P | T | N | O | D | C |
| P | K | S | L | T | C | Z | Y | S | Z | L | Y | O | O | N |
| K | I | T | I | U | O | A | H | P | Q | C | B | N | N | C |
| D | Y | H | M | Q | T | X | T | D | J | W | T | W | T | C |
| A | X | T | S | Z | J | Z | A | N | M | R | A | C | A | W |
| M | Q | Q | Q | R | H | L | P | G | O | S | F | U | S | B |
| W | H | N | I | P | E | B | M | L | B | C | S | J | S | U |
| A | H | K | X | C | B | N | E | Q | I | H | E | X | U | U |
| J | O | W | G | T | M | M | W | P | D | S | P | Y | M | U |
| E | Q | G | F | I | O | B | N | O | A | Q | T | V | E | Y |
| P | G | A | J | T | E | O | X | S | E | T | R | E | K | F |
| T | S | K | I | P | B | E | C | O | U | K | I | F | N | Y |
| G | N | O | I | T | S | E | U | Q | K | S | A | E | I | D |
| H | N | Y | B | N | O | I | T | U | L | O | S | T | N | X |
| Y | T | D | Q | W | I | Q | T | O | M | N | G | Q | O | T |
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