Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | E | T | K | S | S | O | L | U | T | I | O | N | K | N |
| D | O | N | T | A | S | S | U | M | E | T | N | N | Y | J |
| O | D | N | U | P | W | U | C | Y | M | E | B | H | W | D |
| N | W | Y | T | O | Z | O | E | D | T | L | T | S | L | Q |
| T | P | I | G | R | V | C | T | S | F | A | Q | B | L | H |
| P | K | B | P | U | O | M | I | X | P | U | S | W | V | N |
| A | T | R | Z | N | I | L | L | M | H | G | Q | K | T | U |
| N | S | P | T | A | E | B | E | P | A | T | I | E | N | T |
| I | C | A | E | N | J | L | J | M | C | D | R | J | A | H |
| C | C | M | I | O | R | R | I | E | O | P | N | E | T | Z |
| T | K | A | F | N | Y | S | B | M | I | T | X | I | Q | X |
| T | A | K | E | O | W | N | E | R | S | H | I | P | X | T |
| D | J | U | D | N | C | O | B | L | M | O | D | O | X | Q |
| Q | N | O | I | T | S | E | U | Q | K | S | A | Y | N | R |
| V | K | P | G | W | T | C | Z | O | C | I | Q | T | O | M |
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