Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | V | I | K | Q | C | I | N | A | P | T | N | O | D | C |
| W | X | X | Y | K | G | W | A | J | W | W | D | T | O | B |
| K | N | O | I | T | S | E | U | Q | K | S | A | N | N | B |
| L | P | I | G | Q | M | M | C | O | R | K | T | M | T | U |
| T | C | A | T | N | O | C | E | Y | E | R | Q | V | A | A |
| A | P | L | J | U | G | M | E | O | O | Z | A | D | S | V |
| O | R | Y | T | Y | P | B | W | L | E | L | I | M | S | C |
| B | Y | X | E | A | N | N | E | X | I | H | R | O | U | L |
| E | O | F | T | L | E | M | T | P | F | S | L | Z | M | H |
| A | O | H | W | R | O | M | Y | Z | A | U | T | M | E | J |
| P | Y | N | S | T | X | P | U | P | T | T | P | E | A | V |
| N | Z | H | I | C | D | Q | O | I | H | W | I | S | N | M |
| S | I | O | R | H | B | O | O | T | E | N | X | E | Z | B |
| P | N | X | Y | U | N | N | V | S | S | Z | X | Q | N | V |
| Q | W | J | I | D | M | G | J | P | N | I | D | P | K | T |
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