Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | U | P | V | O | X | T | K | V | N | P | J | W | A |
| B | O | Z | N | S | C | N | C | P | G | K | V | X | Y | J |
| Q | N | N | X | X | G | E | A | E | O | Y | M | H | B | U |
| D | T | C | T | H | K | T | T | X | I | C | T | O | G | N |
| U | A | N | J | R | M | S | N | H | P | A | D | B | F | S |
| D | S | K | O | K | O | I | O | A | P | H | A | U | P | Y |
| C | S | E | V | I | U | L | C | M | V | B | J | P | E | U |
| I | U | W | H | N | T | B | E | P | A | T | I | E | N | T |
| N | M | X | E | O | Q | S | Y | M | Z | O | X | X | O | O |
| A | E | X | Q | I | X | N | E | A | O | S | U | S | Z | W |
| P | X | N | M | T | M | F | Y | U | V | T | I | P | Q | G |
| T | Y | G | L | U | R | E | I | B | Q | R | I | I | U | V |
| N | T | K | W | L | F | W | N | E | F | K | W | O | G | B |
| O | D | M | H | O | H | E | E | L | I | M | S | X | N | G |
| D | P | I | H | S | R | E | N | W | O | E | K | A | T | H |
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