Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | A | Y | T | X | V | C | U | J | Y | N | S | P | R | I |
| V | N | Y | C | S | X | L | F | J | G | B | I | I | N | X |
| A | O | S | A | V | H | B | P | V | U | H | Z | O | C | N |
| Q | I | F | T | G | X | N | V | H | S | M | I | L | E | U |
| K | T | Y | N | E | H | N | S | R | F | T | C | I | E | K |
| A | S | B | O | A | A | N | E | N | O | M | D | L | K | C |
| M | E | D | C | A | S | N | P | M | B | D | E | Y | V | A |
| D | U | V | E | D | W | B | E | P | A | T | I | E | N | T |
| Z | Q | J | Y | O | G | L | B | M | F | X | G | F | J | F |
| O | K | J | E | C | O | L | I | X | P | G | N | C | V | P |
| B | S | K | Z | R | V | D | B | S | M | A | L | C | A | D |
| D | A | B | T | R | N | U | G | O | T | Z | T | V | Q | G |
| T | N | N | O | I | T | U | L | O | S | E | M | H | O | H |
| D | O | N | T | A | S | S | U | M | E | S | N | Z | Y | V |
| C | H | K | T | S | C | I | N | A | P | T | N | O | D | X |
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