Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | K | F | Z | D | U | K | B | H | J | F | G | N | Q |
| D | O | N | T | A | S | S | U | M | E | X | Z | N | D | H |
| O | E | N | J | Q | N | I | V | Q | Z | T | B | F | J | A |
| N | H | N | T | K | H | A | T | G | G | J | E | V | E | T |
| T | Q | N | H | R | J | L | N | M | C | J | Z | U | J | P |
| P | T | A | O | B | O | S | O | L | U | T | I | O | N | V |
| A | S | C | R | I | Y | L | I | S | T | E | N | T | Z | R |
| N | G | P | A | R | T | B | E | P | A | T | I | E | N | T |
| I | O | M | X | T | J | S | T | M | L | V | M | Y | G | Q |
| C | A | J | Y | E | N | Y | E | E | O | F | E | Q | N | E |
| U | I | V | X | S | N | O | J | U | H | T | L | X | Z | F |
| O | M | A | K | D | P | Q | C | C | Q | E | I | B | Y | M |
| H | S | Y | H | T | A | P | M | E | T | K | M | O | L | M |
| Q | S | G | S | F | L | N | R | Q | Y | Y | S | R | N | S |
| Y | P | I | H | S | R | E | N | W | O | E | K | A | T | L |
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