Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | Y | A | X | K | P | G | Q | Q | A | T | J | T | J | S |
| G | N | O | I | T | S | E | U | Q | K | S | A | A | N | N |
| J | J | O | I | C | Q | Y | F | H | N | K | M | O | O | I |
| T | C | A | T | N | O | C | E | Y | E | C | I | I | Y | K |
| E | K | X | R | B | U | M | A | O | O | T | A | U | L | D |
| W | Q | C | H | S | P | Y | W | Z | O | J | S | H | B | E |
| F | G | N | I | A | Q | N | C | M | Q | A | F | E | U | V |
| U | D | O | T | C | E | B | E | P | A | T | I | E | N | T |
| S | H | H | Z | R | R | L | S | O | L | U | T | I | O | N |
| I | Y | H | S | H | O | N | I | A | B | O | I | M | E | L |
| W | K | H | J | R | F | M | E | S | L | Z | L | J | H | P |
| U | I | Y | T | B | V | E | W | F | T | Q | R | F | R | H |
| P | Z | N | M | U | X | I | A | L | E | E | T | V | C | S |
| D | O | N | T | A | S | S | U | M | E | N | N | O | W | J |
| C | I | N | A | P | T | N | O | D | G | N | X | U | H | C |
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