Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | C | P | Q | Q | V | M | F | M | Q | J | T | R | Z | R |
| E | N | R | I | Q | Y | F | W | P | T | H | C | X | N | D |
| F | L | O | H | H | G | H | R | L | H | Q | A | S | O | Q |
| D | E | L | I | M | S | O | T | S | F | I | T | Y | I | L |
| X | N | X | M | T | P | R | J | A | U | O | N | H | T | Z |
| F | F | I | V | A | O | R | E | A | P | M | O | I | S | F |
| M | Q | P | Q | D | Y | M | Q | N | C | M | C | C | E | T |
| T | N | E | I | T | A | P | E | B | W | E | E | P | U | B |
| T | O | Z | L | P | V | D | T | L | A | O | Y | C | Q | H |
| B | I | V | Q | I | H | R | I | C | O | Q | E | J | K | E |
| S | T | F | V | N | A | S | U | A | F | R | J | K | S | Z |
| R | U | S | U | P | T | V | F | M | L | X | T | B | A | W |
| E | L | E | I | E | K | N | E | R | P | V | D | N | N | T |
| G | O | S | N | C | E | M | U | S | S | A | T | N | O | D |
| L | S | U | D | E | C | I | N | A | P | T | N | O | D | C |
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