Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | T | Z | X | A | T | T | F | V | S | E | Z | T |
| O | O | H | H | G | N | N | C | O | Z | R | V | Y | C | D |
| N | N | N | O | U | Z | E | A | A | B | C | X | H | I | T |
| C | T | O | T | G | M | T | T | M | F | B | A | T | N | G |
| I | A | N | A | R | Y | S | N | J | W | E | S | A | A | T |
| Z | S | H | O | K | O | I | O | M | M | Z | Y | P | P | H |
| B | S | R | D | I | W | L | C | U | U | L | M | M | T | J |
| R | U | F | Y | N | T | B | E | P | A | T | I | E | N | T |
| V | M | R | H | O | X | S | Y | M | F | I | G | C | O | M |
| T | E | Z | E | I | E | M | E | Y | O | Y | P | M | D | C |
| E | T | E | X | T | Q | G | M | U | C | T | S | U | F | K |
| Z | L | T | J | U | D | G | B | U | Q | O | I | U | Q | Q |
| C | W | I | R | L | D | E | M | B | Q | K | D | O | J | O |
| L | G | D | M | O | Y | Z | B | N | G | M | S | T | N | F |
| S | P | I | H | S | R | E | N | W | O | E | K | A | T | I |
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