Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | R | N | P | C | I | Q | M | V | O | X | G | E | K | K |
| T | O | U | I | B | P | I | T | I | V | M | Y | Y | I | T |
| A | A | N | S | O | L | U | T | I | O | N | W | M | N | M |
| C | S | K | T | J | N | E | T | S | I | L | N | E | I | D |
| I | K | F | E | R | E | H | S | O | Q | P | I | Y | V | P |
| N | Q | B | M | O | O | O | H | J | E | T | B | W | J | N |
| A | U | Q | P | I | W | L | T | Y | A | I | H | B | E | P |
| P | E | S | A | X | Z | N | E | P | K | A | Z | L | R | O |
| T | S | M | T | M | O | C | E | M | N | F | I | R | B | Q |
| N | T | Y | H | A | O | B | Q | R | O | M | J | Q | M | V |
| O | I | T | Y | N | H | F | S | X | S | T | U | U | O | O |
| D | O | N | T | A | S | S | U | M | E | H | I | S | V | T |
| H | N | A | Q | A | R | M | W | J | A | P | I | O | U | L |
| P | C | F | Q | Q | W | J | K | R | E | O | E | P | N | P |
| T | K | O | K | F | Y | F | W | J | V | S | L | H | V | T |
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