Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | W | R | C | D | F | W | N | A | T | E | I | U | C | R |
| I | N | U | N | L | U | P | Z | C | C | N | Q | E | Y | O |
| H | U | O | T | U | O | X | A | G | O | Y | S | H | L | Q |
| S | S | Q | I | Q | Z | T | F | I | H | W | T | D | V | W |
| R | F | D | V | T | N | E | T | B | Y | A | J | A | Z | I |
| E | X | T | O | O | O | S | N | C | P | R | Z | F | F | G |
| N | U | O | C | N | E | M | Z | M | O | V | G | J | O | X |
| W | I | E | H | U | T | B | E | P | A | T | I | E | N | T |
| O | Y | M | Q | S | J | P | Y | L | I | S | T | E | N | R |
| E | P | K | D | K | W | L | A | K | O | N | X | Y | G | W |
| K | S | O | L | U | T | I | O | N | Z | R | T | U | T | A |
| A | M | Z | U | Z | O | O | P | C | I | A | T | T | D | R |
| T | I | H | Y | Z | S | D | V | Q | I | C | W | N | U | U |
| S | L | O | J | D | E | M | U | S | S | A | T | N | O | D |
| L | E | H | W | K | T | U | H | H | W | H | U | N | M | C |
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