Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | Y | A | V | Y | C | I | F | T | C | K | J | Z | T | C |
| E | J | T | Z | B | E | M | U | S | S | A | T | N | O | D |
| D | P | F | A | G | G | Y | H | Q | M | R | U | N | Y | O |
| K | T | K | A | K | N | Q | E | N | T | I | T | F | A | N |
| P | E | C | S | X | E | Y | F | C | F | R | L | Z | B | T |
| G | B | Z | K | O | Z | O | W | Z | O | L | B | E | A | P |
| R | B | D | Q | U | L | B | W | L | I | N | W | S | J | A |
| U | P | V | U | S | K | U | E | N | I | E | T | N | A | N |
| D | D | T | E | I | A | M | T | P | E | S | F | A | P | I |
| A | I | H | S | M | O | W | X | I | A | R | T | Y | C | C |
| S | D | R | T | T | P | C | B | V | O | T | S | E | F | T |
| J | A | I | I | M | Y | A | I | G | P | N | I | H | N | X |
| B | S | O | O | I | E | U | T | J | S | H | G | E | I | V |
| K | N | F | N | S | A | X | O | H | E | A | B | E | N | P |
| B | W | O | M | M | A | H | T | A | Y | P | J | O | L | T |
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