Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | J | C | L | H | Z | S | T | I | T | Y | X | J | C | R |
| A | O | O | Z | U | D | Y | N | C | T | P | D | F | D | T |
| S | O | N | U | L | E | S | G | I | Z | A | B | A | M | H |
| K | M | E | T | N | O | I | T | U | L | O | S | Z | B | W |
| Q | A | T | Y | R | D | O | N | T | P | A | N | I | C | D |
| U | T | A | K | E | O | W | N | E | R | S | H | I | P | I |
| E | D | O | J | Y | N | L | I | S | T | E | N | V | M | P |
| S | M | I | L | E | T | B | E | P | A | T | I | E | N | T |
| T | L | O | W | C | A | N | M | M | C | C | V | R | F | E |
| I | P | W | U | O | S | V | P | R | O | P | Q | Q | G | Q |
| O | Q | L | V | N | S | A | A | K | K | T | P | D | C | A |
| N | M | L | C | T | U | X | T | E | N | K | I | G | D | W |
| M | N | G | X | A | M | H | H | N | Y | C | Y | O | M | N |
| T | W | K | W | C | E | O | Y | S | A | I | H | S | N | J |
| V | T | Q | Q | T | D | Q | Y | I | A | Q | H | L | K | I |
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