Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | Y | A | M | W | M | Y | J | U | Y | P | I | I | G | X |
| N | N | W | Q | X | S | I | F | O | O | Y | J | T | I | O |
| Q | N | O | I | T | S | E | U | Q | K | S | A | K | D | U |
| N | V | E | I | K | L | E | E | Z | U | K | T | P | N | Z |
| O | I | A | A | T | A | V | W | N | E | C | J | E | N | D |
| I | E | E | L | G | O | Z | O | O | I | D | T | A | E | Q |
| T | L | X | E | L | T | M | W | B | I | S | X | Y | M | B |
| U | V | I | L | O | G | N | E | I | I | U | E | Z | U | C |
| L | H | A | I | R | E | P | M | L | E | C | S | F | S | W |
| O | A | V | M | R | A | L | P | M | O | N | G | Q | S | Z |
| S | S | F | S | T | R | V | A | N | B | R | N | Q | A | Y |
| Y | G | H | I | J | M | F | T | I | R | D | T | L | T | I |
| Y | I | E | X | Y | G | A | H | W | N | M | V | N | N | J |
| P | N | K | H | K | C | H | Y | D | G | K | D | K | O | O |
| T | T | V | W | T | C | I | N | A | P | T | N | O | D | C |
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