Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | X | Q | K | Q | Y | K | Z | I | M | M | T | U | R | T |
| I | N | N | L | I | Y | N | O | R | Y | R | R | T | N | Y |
| Y | N | O | I | T | S | E | U | Q | K | S | A | E | H | Q |
| R | J | I | I | X | N | Y | B | F | J | K | I | E | N | M |
| G | L | T | M | T | Z | G | L | E | E | T | S | E | O | V |
| S | L | U | N | D | O | X | X | O | A | D | T | L | E | N |
| E | R | L | T | S | E | M | W | P | S | S | W | Y | M | D |
| D | R | O | N | Y | Y | N | E | M | I | R | E | M | U | J |
| Y | W | S | I | N | E | B | M | L | K | C | T | G | S | N |
| V | Q | T | G | R | U | J | P | V | O | Z | I | U | S | Q |
| W | N | B | S | P | L | A | A | N | L | R | Z | P | A | H |
| P | A | H | M | L | O | Q | T | V | D | D | T | L | T | R |
| P | I | S | I | K | Z | A | H | F | P | I | Q | N | N | R |
| P | Z | N | L | K | C | S | Y | H | J | R | D | D | O | L |
| B | Z | Y | E | T | C | I | N | A | P | T | N | O | D | C |
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