Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | K | L | X | T | C | I | N | A | P | T | N | O | D | C |
| P | M | H | M | I | C | N | Y | K | B | J | W | H | O | H |
| S | I | B | P | O | S | A | H | D | I | L | M | N | N | K |
| B | E | H | T | J | A | T | T | I | C | Z | T | I | T | J |
| C | Q | R | S | W | A | Y | A | N | I | R | V | N | A | H |
| Y | M | L | M | R | M | L | P | S | O | A | I | I | S | Z |
| N | F | Q | I | T | E | B | M | L | V | C | D | W | S | A |
| O | V | G | L | I | X | N | E | Z | I | B | E | C | U | T |
| I | H | R | E | J | D | M | W | P | D | S | L | Y | M | Y |
| T | I | W | R | S | O | L | F | O | A | I | T | M | E | T |
| U | W | J | W | T | O | B | J | I | E | T | A | E | A | M |
| L | F | A | I | V | U | U | M | G | X | K | I | V | N | L |
| O | N | O | I | T | S | E | U | Q | K | S | A | E | Y | W |
| S | N | H | P | P | N | J | J | N | D | M | I | T | N | U |
| S | U | Z | W | Q | K | W | Q | T | S | V | S | G | Q | T |
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