Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | F | B | W | C | C | I | N | A | P | T | N | O | D | C |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | L |
| H | W | X | H | G | Q | W | A | Y | F | S | D | N | N | E |
| Z | Y | H | T | A | P | M | E | R | K | D | T | E | T | Q |
| G | O | I | I | W | O | C | M | Q | E | R | N | A | A | A |
| E | Y | G | Q | S | O | B | U | O | O | Z | O | V | S | M |
| V | N | V | N | N | Q | E | B | L | E | L | I | M | S | Y |
| Q | N | Z | T | T | S | V | E | I | I | S | T | P | U | H |
| A | O | A | L | T | F | M | P | S | F | B | U | F | M | L |
| J | C | F | I | A | O | V | A | T | U | X | L | Y | E | Q |
| T | X | O | W | T | X | D | T | E | E | X | O | G | Z | Y |
| D | N | E | I | P | I | G | I | N | D | G | S | D | Y | C |
| L | G | O | D | K | I | Z | E | Z | C | S | S | Q | A | N |
| V | N | H | S | T | F | N | N | Y | U | Z | T | M | E | F |
| R | F | S | O | B | Z | E | T | K | P | B | D | F | B | F |
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