Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | F | C | R | A | L | E | Y | W | L | T | K | A | Z | T |
| F | N | W | X | N | P | H | P | T | X | F | W | M | N | S |
| J | O | O | W | B | T | R | C | Y | A | N | Z | E | S | A |
| Y | I | O | I | A | I | J | R | L | E | Z | I | G | H | S |
| V | T | J | P | T | H | W | V | L | S | T | W | V | W | O |
| S | S | M | T | I | O | C | I | K | A | L | L | U | S | G |
| L | E | F | E | V | O | M | I | P | B | O | B | C | S | R |
| F | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| P | Q | W | Y | F | T | B | X | L | A | P | L | T | Y | R |
| C | K | J | Z | Q | N | M | Z | D | O | P | W | Z | C | W |
| U | S | O | L | U | T | I | O | N | C | R | T | I | U | O |
| D | A | N | P | Y | T | N | X | U | S | N | T | N | W | Q |
| L | S | G | D | L | I | S | T | E | N | B | O | N | O | J |
| M | G | U | L | O | E | M | U | S | S | A | T | N | O | D |
| U | T | C | A | T | N | O | C | E | Y | E | V | Q | U | C |
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