Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | U | T | F | T |
| C | O | Q | Y | O | T | M | Y | J | C | Y | E | U | N | B |
| Y | N | N | K | F | A | D | H | A | L | H | U | E | F | A |
| A | T | A | T | U | K | C | T | M | A | X | I | N | O | A |
| R | A | Y | A | R | E | N | A | V | B | T | O | T | U | S |
| W | S | Q | N | C | O | S | P | U | A | I | M | X | T | K |
| Y | S | A | H | C | W | L | M | P | T | U | O | O | O | Q |
| S | U | C | E | W | N | K | E | U | T | E | V | S | L | U |
| B | M | Y | Z | H | E | B | L | M | I | V | S | U | K | E |
| A | E | E | U | M | R | O | I | A | O | R | C | Y | X | S |
| Y | E | L | I | M | S | X | S | M | P | T | Y | O | G | T |
| P | K | D | E | F | H | A | T | L | D | H | I | D | A | I |
| C | Y | J | Z | V | I | M | E | W | O | D | H | O | C | O |
| K | O | S | R | K | P | M | N | E | N | D | U | D | N | N |
| M | X | S | A | W | X | S | Q | G | A | U | Z | T | X | N |
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